Data protection
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33db App Privacy Policy
On this page what information the 33db App collects, why it collects it, and how it protects it is explained for those in Dhaka and across Bangladesh who use bKash, Nagad, Rocket; Rules are laid out in plain language.
View 33db APK Privacy Help
Quick glance at 33db App controls
If you want to understand all tracking types at once, this summary helps; we show 6 common trackers separately so you may control them as you prefer.
| Tracker types | Work | Can be closed |
|---|---|---|
| Cookie | Remembers login and preferences | Yes, from the browser |
| Session token | Keeps account open | No, deleted on logout |
| Device ID | Identifies security and device | Partial, in app settings |
| Analytics data | Page speed and usage | Yes, opt-out possible |
| Marketing cookies | Shows offers and reminders | Yes, Preferences Panel |
| Error log | Helps fix app problems | No, time is limited |
Cookie control
Cookie preferences can be changed in 3 steps in both browser and app; control is easy in both places.
User rights
Data viewing, correction, and deletion are all possible; support responds within 24 hours on request.
First-party tracking in the 33db App
Many ask what data their own app uses; 33db App mainly uses first-party data for session, language, and device security.
It simply makes things easier and does not add hassle; when you log in from Dhaka, whichever device you take, the app keeps the same preference.
What is stored
- Login session can be kept for 30 days
- Remembers language and theme settings
- Basic error log kept for 7 days
- Reduces repeated checks on the same
How third-party tracking works
Cookies are sometimes used not only inside the app but also by external services; analytics and advertising tracking in the 33db App are limited to avoid unnecessary monitoring.
Some users get faster responses on Nagad or Rocket linked payment pages; that is not due to data sharing, but due to page configuration differences.
What external services see
- Page load time
- Which device are you using
- Which content you clicked
- Where is the error
Ways to disable cookies
Cookie control isn't hard; via browser settings, app preferences, and the help page you can reduce a lot in 3 minutes.
Disabling cookies may slow some parts, but generally login, notifications, and language preferences are not affected.
Three simple tasks
- Block third-party cookies from the browser
- Disable analytics in app settings
- Contact support to copy data
- Clear cache on mobile browser
If you want Help page View step-by-step guide Terms Reading it will also clarify rights and restrictions.
What happens after viewing
When a user sends a request, we first verify identity, then search for relevant information among 15,792 internal notes.
In most cases the answer arrives within one business day. If you use 33db Login, you can view the request status from within the account.
Data copy
You can request a copy of your data; the file is usually provided as PDF.
Edit
Incorrect name, phone number, or city information can be corrected. Dhaka-based users do this more often.
Delete
When the account is closed, unnecessary profile data is gradually removed.
Contact and final word
If you have privacy concerns, ask directly. The 33db team reviews information related to Bangladeshi users separately for bKash, Nagad, and Rocket.
If you want Contact page You can send a message from the contact Payment guidelines See which information is needed when; ultimately, following the 33db App privacy policy keeps control in your hands.
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